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Terms of Service

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Last updated: July 20, 2026

These terms describe use of jtlgo.com and services marketed under the JTLGO brand. They do not state that a brand or display name is a registered legal person. A paid transaction is also governed by the quotation, order confirmation, invoice, or payment instruction that identifies the applicable contracting party.

Operator and contracting-party disclosure

JTLGO is the public service brand and JTL Global Logistics is its display name on this website. Neither is presented as a registered legal name. The registered legal name, registration number, and registration document are not yet published here. The current entity verification record therefore confirms only the published brand, domain, operating contacts, and service scope; it does not verify a registered contracting party.

References to "JTL", "we", "us", or "our" elsewhere in these terms are service-workflow shorthand. When a right, duty, liability, payment, or dispute requires a legal person, the reference means the contracting party identified in the applicable transaction documents, not the brand or display name by itself.

The operating address is published as a contact and operating location, not as a registered office or proof of incorporation. Before paying, request the contracting party's registered name and relevant transaction details using the subject Contracting party information request, then compare the response with the quotation, invoice, and payment beneficiary. Do not make payment if the identity information is missing or inconsistent.

Current disclosure status: Brand, domain, operating contact, and service scope published; legal registration document pending publication.

1. Services

Services marketed through the JTLGO brand may include the following. The legal provider for a paid service is the contracting party identified in the applicable transaction documents:

  • International parcel and freight shipping from China
  • B2C purchasing agent services (Taobao, 1688, Pinduoduo, JD.com)
  • B2B wholesale sourcing and factory procurement
  • Warehouse storage and order consolidation
  • Package inspection and quality control

2. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information when creating an account or placing orders.

3. Order Process

When you place an order through our service:

  • You authorize us to purchase items on your behalf from Chinese e-commerce platforms
  • Prices are estimates and may vary due to exchange rate fluctuations
  • Final shipping costs are determined by actual weight and dimensions
  • Orders are processed after payment confirmation

4. Pricing & Payment

All prices are quoted in the currency specified at checkout. Our fees include:

  • Product cost — actual price on the source platform
  • Service fee — our procurement and handling charge
  • Shipping cost — based on weight, dimensions, and destination
  • Additional charges — customs duties, taxes (if applicable, payable by customer)

5. Shipping & Delivery

Estimated delivery times are provided for reference only and are not guaranteed. Delays may occur because of customs clearance, weather, carrier issues, or other external events. Any responsibility for delay is determined by applicable law and the agreement with the contracting party identified in the transaction documents; no limitation is attributed to the JTLGO brand itself.

6. Prohibited Items

You may not ship items that are illegal, hazardous, or restricted by the laws of China or the destination country. This includes but is not limited to:

  • Weapons and ammunition
  • Illegal drugs and controlled substances
  • Counterfeit goods
  • Hazardous materials
  • Items restricted by customs regulations

7. Liability Limitations

Subject to applicable law and the transaction-specific agreement, the identified contracting party may limit responsibility for:

  • Product quality issues from third-party sellers (though we offer inspection services)
  • Customs seizure or delays
  • Losses due to incorrect shipping information provided by the customer
  • Force majeure events (natural disasters, pandemics, etc.)

Any liability cap must come from the agreement with the identified contracting party and remains subject to mandatory law. This website does not establish a liability cap in favor of a brand or display name that is not itself an identified legal person.

8. Intellectual Property

Website content, graphics, logos, and software may be protected by intellectual-property rights. Rights remain with the applicable owner or licensor. Use of the JTLGO brand or JTL Global Logistics display name does not, by itself, identify that legal rights holder.

9. Termination

The website service operator or the identified contracting party may suspend access or decline a transaction for breach of these terms, suspected fraud, or prohibited items, subject to applicable law and the transaction-specific agreement.

10. Governing Law

The governing law and dispute forum for a paid transaction are those stated in the agreement with the identified contracting party, subject to mandatory law. The JTLGO brand, the JTL Global Logistics display name, and the published operating address do not by themselves establish a governing law, arbitration agreement, or forum.

11. Changes to Terms

The website team may update these terms and publish a revised date. Changes do not replace the identity, payment, liability, governing-law, or dispute provisions in an existing transaction agreement unless the identified parties validly agree otherwise.

12. Contact

For questions about these terms or to request the identity of the contracting party for a proposed transaction, use the public contacts below:

These public contact details do not, by themselves, verify a registered legal identity or make the brand/display name the contracting party.